RI (July 13, 2020) – With customer safety at the forefront,
Blue Cross & Blue Shield of Rhode Island (BCBSRI) has reopened its four
Your Blue Store locations in Cranston, East Providence, Lincoln and
Warwick. Customers will notice some changes, such as designated hours for older
adults and limits on the number of customers permitted in the store at one
“Safety was our number one priority as
we thought about how to best reopen our retail locations. Our customers have
come to expect an incredible level of service and even with some new
conditions, we intend to maintain that standard,” said Melissa Cummings, BCBSRI
executive vice president and chief customer officer. “Customers will see our
strong commitment to keeping everyone healthy and safe when they visit any of
our Your Blue Store locations.”
Here’s what BCBSRI customers can expect
when they visit Your Blue Store:
- Designated “senior only”
hours will be held daily from 9 to 11 a.m. at each location.
- A front door greeting from
Your Blue Store staff to determine how best to help each customer.
- Sales and service
consultations available now, and clinical consultations with a nurse case
manager or dietitian available in the weeks ahead.
- Fewer customers allowed in
the store at one time. Occupancy is limited to six customers, including a
maximum of two people in the waiting area.
- Staff and customers will need
to wear a mask at all times. Customers who do not want to (or cannot) wear
a mask will be offered the option of a telephonic visit.
- Frequent sanitization of areas and
surfaces within the store, including desks and counters.
group fitness classes in the store remain on hold, BCBSRI will continue to
offer virtual fitness and educational programming through the BCBSRI Facebook page. In addition, because BCBSRI
will not be accepting premium payments at the store, staff is able to show
customers how to make electronic payments.
store on wheels – Your Blue Bus – has also returned to service and is back on
the road. It will visit areas of the state that don’t have retail locations to
offer bilingual sales and service.
Your Blue Store locations can be found
For more information about any Your
Blue Store location, visit bcbsri.com/yourbluestore. For resources specific to
COVID-19, please visit bcbsri.com/keepinformed.